Silver and Gold Support Purpose
Level 2 Support: Our silver level support program is designed to provide all the necessary support for the development of business applications using many open source solutions. You can rely on our highly skilled consultants to provide you with remote support, or come onsite to help lead development efforts to help meet your project timelines.
Scope Development of business applications using JewelBox family of products
Level 3 Support: Our gold level is our most comprehensive support and is designed to provide the production-level support necessary for enterprise and web business applications. Highly dedicated engineers and consultant are constantly available to rapidly address critical issues. Where applicable, we bundle the industry-leading production support from JBoss and MySQL to support your enterprise applications.
Scope Applications deployed using our JewelBox solutions or partner solutions.
* Due to the wide variations in development and deployment requirements, these estimates should be used for comparison purposes only. A detailed support proposal will be presented following our fee-based on-site Technical Services Assessment. Customer Support Agreement Terms & Conditions Overview.